FAQ
Welcome to Elite Luxe Transport – your gateway to impeccable transportation services that redefine luxury and convenience. We take pride in offering a superior travel experience, tailored to meet the diverse needs of both corporate clients and holiday adventurers.
Here's why you should make us your first choice:
Frequently asked questions
We ensure a seamless experience from start to finish. Upon successful processing of your booking, you'll receive a confirmation via email or text (UK & Europe) along with a unique reference number, confirming the status of your live booking.
Airport Pick-Ups: For airport pick-ups, you'll receive the driver's details the evening before your scheduled journey.
Airport Drop-Offs: If you're traveling to the airport, you'll receive the booking details up to 2 hours prior to your journey.
Real-Time Driver Tracking: Additionally, you can track the driver's location in real-time, providing you with the transparency and assurance you deserve throughout your travel experience.
Log in to your account.
Select 'View All Bookings'.
Choose the specific booking you need a receipt for.
Click on 'Resend Receipt.'
Enter your email, and the receipt will be sent to you. Alternatively, you can reach out to us via our contact form or email us at [email address], and we'll promptly send you the receipt.
Certainly, we offer the option for multiple pick-up or drop-off points within the Dundee area. Please feel free to let us know your specific requirements, and we'll be glad to assist in planning your journey accordingly.
PLEASE CHECK THESE ANSWERS
​Cancellation Timeframe | ​For cancellations made 24 hours or more prior to the scheduled booking time, no cancellation fee will be charged. Cancellations made within 24 hours of the scheduled booking time will incur a cancellation fee of 50% of the total booking cost. |
Modification Requests | If you need to modify your booking, such as changing the date, time, or destination, please notify us at least 12 hours before the scheduled booking time. Modifications are subject to availability and may incur additional charges. |
​No-Show Policy | ​If the passenger fails to appear at the designated pick-up location without prior notice, the full booking amount will be charged as a no-show fee. |
Refunds | ​Refunds for cancellations made within the permissible timeframe will be processed within 7 business days and will reflect the original payment method. |
Exceptions | ​In the event of flight delays, travel disruptions, or other unforeseen circumstances, please contact us as soon as possible to discuss possible rescheduling or adjustments. |
YES
While providing child seats is not legally mandated, we do offer them as a complimentary service, based on availability. We have three types of child seats available:
0 - 12 Months: Baby cradle (rear-facing)
12 Months - 4 Years: Forward-facing child seat
4 - 8 Years: Booster seat
Selecting the appropriate child seat is essential, as we can't make this decision for you or provide guidance. If you book online and we're unable to provide the requested seat, we'll promptly notify you. If you opt to use your own car seats, kindly ensure you're ready for the driver's arrival and allocate sufficient time for fitting and loading luggage. Please note that waiting time might be added in such cases. Your child's safety is of utmost importance to us.
NO
Kindly note that we do not provide children's car seats or baby seats within our vehicles. As a result, these cannot be requested or supplied by our drivers. However, if you have your personal car seat, you're welcome to install it for the duration of the journey. Please be aware that we are unable to store car seats after the journey's completion. Your understanding in this matter is appreciated.
We welcome pets on board, provided they are booked as part of a Passenger Services Booking. Domestic animals like dogs, cats, or birds are accepted. To ensure safety, pets must be secured in a locked box, cage, or appropriately restrained. Kindly note that we accommodate pets on a request basis with advance notice. Your furry companions are valued guests, and we aim to ensure their comfort and security during the journey.
IS THERE ANY EXTRA CHARGE?
You can get in touch with us by submitting a query through our contact form or using the live chat feature on our website. Additionally, you can call us at 00000; our phone lines are open 24/7 for your convenience.