FAQ

We ensure a seamless experience from start to finish. Upon successful processing of your booking, you'll receive a confirmation via email or text (UK & Europe) along with a unique reference number, confirming the status of your live booking. Airport Pick-Ups: For airport pick-ups, you'll receive the driver's details the evening before your scheduled journey. Airport Drop-Offs: If you're traveling to the airport, you'll receive the booking details up to 2 hours prior to your journey. Real-Time Driver Tracking: Additionally, you can track the driver's location in real-time, providing you with the transparency and assurance you deserve throughout your travel experience.

Log in to your account. Select 'View All Bookings'. Choose the specific booking you need a receipt for. Click on 'Resend Receipt.' Enter your email, and the receipt will be sent to you. Alternatively, you can reach out to us via our contact form or email us at [email address], and we'll promptly send you the receipt.

Certainly, we offer the option for multiple pick-up or drop-off points within the Dundee area. Please feel free to let us know your specific requirements, and we'll be glad to assist in planning your journey accordingly.

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YES While providing child seats is not legally mandated, we do offer them as a complimentary service, based on availability. We have three types of child seats available: 0 - 12 Months: Baby cradle (rear-facing) 12 Months - 4 Years: Forward-facing child seat 4 - 8 Years: Booster seat Selecting the appropriate child seat is essential, as we can't make this decision for you or provide guidance. If you book online and we're unable to provide the requested seat, we'll promptly notify you. If you opt to use your own car seats, kindly ensure you're ready for the driver's arrival and allocate sufficient time for fitting and loading luggage. Please note that waiting time might be added in such cases. Your child's safety is of utmost importance to us. NO Kindly note that we do not provide children's car seats or baby seats within our vehicles. As a result, these cannot be requested or supplied by our drivers. However, if you have your personal car seat, you're welcome to install it for the duration of the journey. Please be aware that we are unable to store car seats after the journey's completion. Your understanding in this matter is appreciated.

We welcome pets on board, provided they are booked as part of a Passenger Services Booking. Domestic animals like dogs, cats, or birds are accepted. To ensure safety, pets must be secured in a locked box, cage, or appropriately restrained. Kindly note that we accommodate pets on a request basis with advance notice. Your furry companions are valued guests, and we aim to ensure their comfort and security during the journey. IS THERE ANY EXTRA CHARGE?

You can get in touch with us by submitting a query through our contact form or using the live chat feature on our website. Additionally, you can call us at 00000; our phone lines are open 24/7 for your convenience.

We exclusively accept advance payments, facilitated through secure and safe credit card or debit card transactions. When booking online, you'll be directed to our secure card processor. For phone bookings, you'll receive a confirmation email containing a "payment method" section with a "pay now" link. Rest assured, once the payment is completed, our system seamlessly integrates it with our dispatch system, negating the need to inform us separately.

If you surpass the complimentary waiting period, extra waiting time incurs a fee of £0.30 for all vehicle types. Additionally, any incurred parking charges are payable. The extra waiting time charges are calculated per minute, ensuring transparency and fairness.

Certainly. In the event that a passenger soils one of our vehicles necessitating cleaning, a valet fee of £150 will be applied. This charge covers both the valet service and compensates the driver for their loss of earnings. We appreciate your understanding of this policy, as we maintain our commitment to providing pristine and comfortable transportation.

Please note that we retain the right to implement supplementary charges for journeys conducted during the Christmas period.

"Meet & Greet" is a service we offer for airport pick-ups, where our driver welcomes passengers upon arrival. This service incorporates a waiting period and parking for up to an hour after the flight's landing time. Around 30-40 minutes post-landing, the driver will proceed into the terminal, holding a name card in the arrivals area. Subsequently, there's an additional 20-30 minutes of free time within the terminal. We kindly request passengers to ensure their phones are activated upon landing, as our driver will attempt to establish contact during this time.

Furnishing your flight number during the booking process enables us to track your flight's progress. This information aids in adjusting the pick-up time to coincide with your flight's arrival, thus minimising any potential waiting time charges. If you desire additional delay time beyond the grace period, this can also be arranged at the time of booking.

Requesting your flight number at the time of booking enables us to track flight arrivals and adjust your driver's schedule accordingly, minimising unnecessary wait times due to delays.

When you've supplied us with your flight number during booking, we'll be informed of cancellations and subsequently cancel your booking. If you need to reschedule for a different date or time, you can easily do so via our website. It's your responsibility to notify us of the cancellation and your no longer requiring our services. Kindly remember to cancel your booking on our website.

Your initial quote includes a grace period of 15 minutes for domestic flights and 30 minutes for international flights before waiting time accrues. You have the option to add delay time to your booking if needed. After this period, waiting time fees apply from the 16th minute for domestic flights and 31st minute for international flights, at a rate of £0.50 per minute.

Your driver will be waiting at Arrivals with an Elite Luxury Transport name board at Edinburgh, Glasgow, and Dundee airports. Detailed instructions for the meeting point will be provided in your email confirmation upon booking. For international airports, the standard meeting point is Arrivals, unless stated otherwise. Your flight number aids in tracking delays, adjusting your driver's arrival time accordingly. We aim to make your journey smooth and efficient.

Our drivers often arrive slightly earlier than the booked time. The booked time signifies the actual pick-up time, while the departure time follows. We allow a 15-minute grace period from the booked time, but extending beyond this may result in waiting charges (£0.30 for all vehicle types, charged per minute). Such charges are necessary as drivers often have subsequent assignments, and delays can disrupt their schedules.

Before your journey, we'll send you an SMS with your driver's details, including their contact number and vehicle's make and model. This enables you to track the driver via our mobile app or website.

Track your car's progress via the SMS link sent when the driver is en route. You can also directly call or text the driver, though please keep in mind they might be driving and unable to answer immediately.

You'll receive an SMS confirming your driver's arrival, complete with a link to track their precise location.

Due to city congestion, finding parking right outside properties can be challenging. If parking outside your location is not feasible, the driver will park at the nearest safe spot and then proceed to your property to assist with your luggage.

Contact us or the driver as soon as you realise you've left an item in the car. If the driver is nearby, they might be willing to return the item to you at no extra cost. If they're on another job or if time has passed, we'll help coordinate a search. If the item is found and requires delivery, a fee will apply. Alternatively, you can arrange a pickup at our office, but this requires an appointment.